Privacy Policy
Your privacy is important to us. Please take a moment to read our Privacy Policy below.
Privacy Policy
This privacy policy explains how we use your data and protect your privacy when you use our website and contact us by phone and email, as well as our use of CCTV. We continually review this policy to comply with the law. Please read this privacy policy before using the site or submitting any personal information. This privacy policy governs how Redefine collects, uses, maintains, and discloses information collected from users of the www.redefinewellnessinstitute.com website. This privacy policy applies to the website and all products and services offered by Redefine. The policy enables you to make an informed decision about sharing personal information with us. We do not sell, trade, or rent users’ personal identification information to others.
Personal data is data related to a living individual who can be identified from that data. This can also include special categories of personal data (personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and genetic data, biometric data, health data, and data concerning a person’s sex life or sexual orientation) and personal data relating to criminal convictions and offenses.
The Redefine entity responsible for the processing of your personal data will depend on how you interact with the Redefine website or physical site. The relevant Redefine entity is referred to as “Redefine”, “our”, “we” or “us” in this privacy policy.
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We may collect personal identification information in a variety of ways, including, but not limited to, when users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our website.
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Users may be asked for: Name, Email address, Mailing address, Telephone number, and or Credit card information.
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This information is voluntarily submitted. Users can always refuse to supply personal identification information, which may prevent them from engaging in certain website-related activities.
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We may also collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about users’ means of connection to our website, such as the operating system and the internet service providers utilized and other similar information.
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This personal and non-personal information is required for us to validate who you are, to deal with your queries effectively, and to ensure that we can monitor usage of our sites as you sign up for classes.
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For the Pilates Studio, if you book with us, we will also collect information relating to your health status and any physical impairments that might impact how you can use our services. This is to ensure that we take your health record into account and can enable you to consider whether it is safe for you to attend our classes.
We do not record telephone conversations or calls that you make to us. During calls, we may however collect the following information: Name, Contact details, and or Email address.
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This information enables us to deliver services to you which you have requested and/or resolve any queries that you might raise when you call.
Our email correspondence may be kept as a record of your contact with us, and to enable us to respond to any queries that you may have.
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CCTV is installed onsite to monitor building security and assist in crime prevention and detection.
We operate our CCTV in accordance with the guidance issued by the local data protection authority to ensure the health and safety of our staff and visitors.
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We will not hold images for longer than necessary and will dispose of them securely.
Our website may use “cookies” to enhance user experience.
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We do use third party companies to provide some parts of our service, so when you are making payments for example, you will need to give your payment details to our payment provider.
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We may also have to disclose your personal details if required by law.
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We may share generic aggregated demographic information not linked to any personal identification information (i.e., in an anonymized form) regarding visitors and users with our business partners, trusted affiliates, and advertisers.
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Sensitive and private data exchanged between our website and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
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With regard to disposal of your information, we will not hold your information for longer than we need to and when we dispose of it, we will destroy paper and electronic copies in a secure way.
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Redefine may update this privacy policy at any time.